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Privacy Policy

 

DESKHAUS LTD

PRIVACY POLICY

Deskhaus Ltd
Company No. 17265970
Unit 9, Harvard Court, Warrington, WA2 8LT

Last updated: August 2026

The Short Version

We respect your privacy.

We don't want your data for the sake of having it, we don't sell it, and we aren't interested in bombarding you with nonsense.

If you contact Deskhaus, visit our website, become a member, book a desk, sign up for something or otherwise interact with us, we may need to collect and use some information about you.

This Privacy Policy explains:

  • what we collect;
  • why we collect it;
  • how we use it;
  • who we may share it with;
  • how long we keep it;
  • your rights; and
  • how to contact us if you've got any questions.

Basically:

Your data is your data. We'll look after it properly.


THE DETAILED VERSION

1. Who We Are

Deskhaus Ltd is the organisation responsible for deciding how and why your personal information is used.

In data protection language, this makes us the data controller.

Our details are:

Deskhaus Ltd
Company Number: 17265970
Unit 9, Harvard Court
Warrington
WA2 8LT

Email: workhappy@deskhaus.uk

For the purposes of this Privacy Policy, “Deskhaus”, “we”, “our” and “us” mean Deskhaus Ltd.


2. The Law

We process personal information in accordance with applicable UK data protection legislation, including the:

  • UK General Data Protection Regulation (UK GDPR);
  • Data Protection Act 2018;
  • Privacy and Electronic Communications Regulations 2003 (PECR), where applicable; and
  • other relevant UK privacy and electronic communications legislation.

You don't need to understand all of that to use Deskhaus.

That's our job.


3. What Information Might We Collect?

Depending on how you interact with Deskhaus, we may collect different types of information.

Information you give us directly

This may include:

  • your name;
  • business name;
  • company details;
  • job title;
  • postal or business address;
  • email address;
  • telephone number;
  • billing information;
  • information required to set up Direct Debit payments;
  • membership details;
  • enquiries you send us;
  • correspondence between you and Deskhaus;
  • visitor information;
  • information connected with desk bookings or day passes;
  • information relating to our business address service;
  • feedback, reviews or survey responses;
  • photographs or video where you have agreed to appear in Deskhaus marketing;
  • records of your preferences or requests; and
  • other information you choose to provide to us.

We generally won't ask you for information we don't genuinely need.


4. Information We Collect Through Our Website

When you visit the Deskhaus website, some technical information may be collected automatically.

This can include:

  • your IP address;
  • browser type;
  • device type;
  • operating system;
  • approximate location;
  • pages visited;
  • time spent on pages;
  • how you arrived at our website;
  • links you click;
  • website performance information; and
  • cookie or similar technology information.

Some of this information may not identify you directly, but it can still constitute personal data under UK data protection law.

We mainly use this information to understand how people use our website, fix things that aren't working and improve the overall experience.


5. Why We Use Your Information

We may use personal information to:

  • respond to enquiries;
  • arrange tours or visits;
  • process membership applications;
  • manage Deskhaus memberships;
  • allocate dedicated desks;
  • administer payments and deposits;
  • manage Direct Debit arrangements;
  • issue invoices;
  • manage day desk bookings;
  • operate our business address service;
  • manage mail and deliveries;
  • communicate with members;
  • provide customer support;
  • manage complaints or disputes;
  • maintain the security of Deskhaus;
  • administer our website;
  • understand website usage;
  • improve our services;
  • keep appropriate business and accounting records;
  • comply with our legal obligations;
  • prevent fraud or misuse;
  • protect our legal rights;
  • contact you about relevant Deskhaus news, services or offers where permitted; and
  • otherwise operate Deskhaus properly.

We're not collecting data because we're bored.

There should always be a genuine reason for us having it.


6. Our Lawful Bases for Using Your Information

Data protection law requires us to have a valid lawful basis for processing personal information. The appropriate basis depends on what we're doing with the information.

We may rely on the following.


Contract

We may process your information where it is necessary to enter into or perform a contract with you.

For example:

  • setting up your membership;
  • providing your dedicated desk;
  • processing payments;
  • managing deposits;
  • providing business address services; or
  • administering services you have purchased.

Legitimate Interests

Sometimes we process information because it is reasonably necessary for the operation of Deskhaus and those interests are not overridden by your rights and freedoms.

This may include:

  • managing enquiries;
  • improving our services;
  • protecting our business;
  • maintaining appropriate security;
  • preventing fraud;
  • managing member relationships;
  • dealing with complaints;
  • keeping relevant business records; and
  • understanding how our website is used.

Where we rely on legitimate interests, we consider whether our use of your information is fair, necessary and proportionate.


Legal Obligation

Sometimes we're required by law to collect, retain or disclose information.

This may include obligations connected with:

  • taxation;
  • accounting;
  • company law;
  • law enforcement;
  • court orders;
  • regulatory requirements; and
  • other statutory obligations.

Consent

Sometimes we will ask for your consent.

For example, this may apply to:

  • certain marketing communications;
  • non-essential website cookies;
  • using clearly identifiable photographs or video of you for promotional purposes; or
  • other circumstances where consent is the appropriate legal basis.

Where we rely on consent, you can withdraw that consent at any time.

Withdrawing consent doesn't make anything we properly did before withdrawal unlawful.


7. Marketing

We may occasionally want to tell you about:

  • Deskhaus news;
  • new services;
  • available desks;
  • events;
  • member activities;
  • promotions; or
  • things we genuinely think might interest you.

Where the law requires consent, we will ask for it.

Where applicable law allows us to rely on another lawful basis, we may do so.

Either way, you can tell us to stop direct marketing at any time.

You can usually do this by:

  • clicking an unsubscribe link in an email; or
  • contacting Deskhaus directly.

If you tell us you don't want marketing, we'll respect that.

We may still need to contact you about your active membership, payments, security matters or other service-related issues.


8. Cookies

Yes, our website may use cookies.

No, not the chocolate-chip kind.

Cookies are small files or pieces of information placed on your device when you visit a website.

They can help websites:

  • work properly;
  • remember preferences;
  • understand visitor behaviour;
  • measure performance; and
  • provide relevant functionality.

Under UK rules, non-essential cookies generally require appropriate consent, while cookies that are strictly necessary for a service can fall within an exemption.


Essential Cookies

Some cookies may be necessary for our website to function correctly.

These might support things such as:

  • security;
  • website navigation;
  • basic functionality;
  • session management; or
  • remembering privacy choices.

These cookies may not require consent where they are genuinely necessary.


Analytics Cookies

We may use analytics tools to understand things such as:

  • how many people visit the site;
  • which pages are popular;
  • how visitors move around the site; and
  • whether something needs improving.

Where consent is legally required, these cookies will only be used after you have provided it.


Marketing Cookies

If Deskhaus ever uses advertising or remarketing technologies, we will provide appropriate information and obtain consent where required.

You should be able to manage non-essential cookie choices through the cookie controls available on our website.

You can also control cookies through your browser settings.


9. Website Analytics

We may use third-party analytics providers to help us understand website performance.

These providers may process information such as:

  • device information;
  • IP address;
  • browser information;
  • page interactions; and
  • website usage data.

Where these technologies involve non-essential cookies or similar technologies, they will be used in accordance with applicable consent requirements.


10. Who Might We Share Your Information With?

We don't sell or rent personal information.

We may, however, need to share limited information with trusted organisations that help us run Deskhaus.

These may include:

  • website hosting providers;
  • IT providers;
  • email providers;
  • customer relationship management systems;
  • payment processors;
  • Direct Debit providers;
  • accountants;
  • bookkeepers;
  • professional advisers;
  • insurers;
  • website analytics providers;
  • marketing or communications suppliers;
  • security providers;
  • cloud storage providers;
  • software suppliers; and
  • other service providers genuinely required to operate Deskhaus.

Where appropriate, these organisations process information under contractual or legal obligations designed to protect it.

We may also disclose information:

  • where required by law;
  • to HMRC or other regulatory bodies;
  • to law enforcement agencies;
  • in connection with legal proceedings;
  • to protect Deskhaus, our members or other people;
  • in connection with a sale, merger or restructuring of the business; or
  • where you have specifically authorised us to do so.


11. Payment Information

Deskhaus may use third-party providers to collect and administer payments, including Direct Debits.

We do not need or want unnecessary access to your full banking credentials.

Payment providers may process relevant financial and transactional information in accordance with their own legal obligations and privacy policies.

We may retain transaction records required for accounting, tax, dispute resolution and general business administration.


12. Business Address Service

If you use Deskhaus as your business address, we may process information connected with:

  • your name;
  • company;
  • Companies House details;
  • membership;
  • correspondence;
  • mail received for you; and
  • information needed to administer that service.

We may need to verify your identity or business information where appropriate.

Mail received for members will be handled as part of providing the service, but members remain responsible for personal data contained within their own business correspondence.


13. CCTV

CCTV operates outside the Deskhaus building for security, crime prevention and safety purposes.

CCTV footage may capture:

  • members;
  • visitors;
  • vehicles; and
  • other individuals entering or passing around the premises.

CCTV information may be used where reasonably necessary to:

  • protect people and property;
  • investigate security incidents;
  • investigate damage or theft;
  • assist law enforcement; or
  • establish what happened following an incident.

CCTV footage will only be retained for as long as reasonably necessary for its intended purpose, unless it is required for an ongoing investigation, legal matter or insurance claim.


14. Photographs and Video

Deskhaus is a visual brand and we may occasionally take photographs or video around the space.

But we aren't interested in turning members into unwilling background actors.

Where you are clearly identifiable and we intend to use the image or footage for Deskhaus promotional or marketing purposes, we will ask for your permission.

You can say no.

Refusing consent will not affect your Deskhaus membership.

Where consent is the lawful basis for our use of your image, you may withdraw that consent for future use by contacting us.


15. Information About Other People

If you provide personal information about someone else—for example a visitor, employee, colleague or business contact—you are responsible for ensuring you have an appropriate reason to provide that information to us.

Please don't hand over somebody else's personal details casually.


16. How Long Do We Keep Information?

We don't keep personal data forever just because storage is cheap.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, accounting, tax or reporting obligations. Privacy notices should tell people about retention periods or the criteria used to determine them.

Different information therefore has different retention periods.

For example:


  • Membership information may be retained during your membership and for an appropriate period afterwards. Usually one year after you end your membership.
  • Financial records and invoices may need to be retained for several years to satisfy tax and accounting requirements.
  • Enquiry information may be retained for a reasonable period so we can follow up and maintain appropriate business records. Usually one year.
  • Marketing information may be retained until you unsubscribe, withdraw consent or we determine it is no longer appropriate to retain it.
  • CCTV footage will usually be retained only for the period reasonably necessary for security purposes unless required in relation to an incident or claim.
  • Contractual records may be retained where reasonably necessary to establish, exercise or defend legal claims.

We periodically review the personal information we hold and delete or anonymise information where we no longer have a good reason to retain it.


17. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect personal information.

These may include:

  • access controls;
  • passwords;
  • appropriate software security;
  • secure cloud services;
  • restricted access;
  • staff awareness;
  • sensible physical security; and
  • appropriate arrangements with suppliers handling information for us.


However, no computer system, internet transmission or storage system can ever be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess and respond to it in accordance with our legal obligations.


18. International Transfers

Some of the technology or service providers we use may store or process information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps where required by law to ensure that the information receives an appropriate level of protection.

This may include relying on:

  • UK adequacy regulations;
  • approved contractual safeguards;
  • the UK International Data Transfer Agreement;
  • an approved UK Addendum; or
  • another lawful transfer mechanism.


19. Your Rights

UK data protection law gives individuals a number of rights in relation to their personal information. Depending on the circumstances and the lawful basis being used, these can include rights of access, correction, erasure, restriction, objection and data portability.

You may have the right to:

Access your information

You can ask us for a copy of personal information we hold about you.

This is often referred to as a Subject Access Request. Please write in by email to workhappy@deskhaus.uk asking for a subject access request, noting your reasons. You will then (by return email) receive a link to use for processing your £25.00 payment. Your payment reference when sending your payment should be SAR + Your name. Your Subject Access Request will then be completed within 10 days.


Correct your information

If information we hold is inaccurate or incomplete, you can ask us to correct it.


Ask us to delete information

In certain circumstances you may ask us to erase personal information.

This right is not absolute. For example, we may need to retain certain records because of a legal obligation or legitimate legal claim.


Restrict processing

In certain circumstances you may ask us to restrict how we use your personal information.


Object

You may have the right to object to processing based on legitimate interests.

You also have the right to object to your personal information being used for direct marketing. The right to object is specifically recognised under UK GDPR.


Data portability

In certain circumstances you may have the right to receive personal information in a structured, commonly used, machine-readable format or have it transferred to another provider.

Withdraw consent

Where we rely on your consent, you can withdraw it at any time.


20. Exercising Your Rights

If you would like to exercise a privacy right or simply want to ask what information we hold about you, contact us at:

Email: workhappy@deskhaus.uk

or write to:

Deskhaus Ltd
Unit 9, Harvard Court
Warrington
WA2 8LT

We may need to verify your identity before releasing or changing personal information.

That's not us being difficult.

It's us making sure we don't hand your information to somebody pretending to be you.

We will normally respond within the timescales required by data protection law.

** Please also read section "Accessing Your Information" above.


21. Complaints

If you think we've handled your personal information incorrectly, please contact us first.

We'd genuinely like the opportunity to sort it out. Complaints can be emailed to 'workhappy@deskhaus.uk'


You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.


Information about making a complaint is available through the ICO.

Nothing in this policy affects your right to contact the ICO directly.


22. Links to Other Websites

Our website may contain links to websites operated by other organisations.

Once you leave the Deskhaus website, their privacy practices are their responsibility.

We don't control third-party websites and aren't responsible for their privacy policies, security or content.

It's sensible to check their privacy information if you're providing them with personal details.


23. Children

Deskhaus is a business coworking environment and our website and services are not aimed at children.

We do not knowingly seek to collect personal information from children through our website for marketing or membership purposes.


24. Automated Decision-Making

Deskhaus does not currently make significant decisions about members or website visitors solely through automated decision-making or profiling.

If this changes in a way that affects your legal rights, we will update our privacy information accordingly.

25. Changes to This Privacy Policy

Deskhaus may update this Privacy Policy from time to time.

That might happen because:

  • our services change;
  • our website changes;
  • we start using new technology;
  • the law changes; or
  • somebody sensibly points out that something needs improving.

The latest version will be published on our website and the date at the top will show when it was last updated.

For significant changes, we may also bring them to the attention of members where appropriate.


26. The Deskhaus Version

Privacy policies have to contain legal information.

They don't have to be completely unreadable.

So here's ours in one paragraph:


If you give Deskhaus personal information, we'll use it for a proper reason, look after it sensibly, share it only where there's a legitimate need, keep it only as long as we reasonably need it, and respect the rights you have over it. We won't ever sell your details, we won't knowingly play fast and loose with them, and if you've got a question, just ask us.

That's it.

Your business. Your desk. Your data.

WORK HAPPY.

Copyright © 2026 Deskhaus - All Rights Reserved.

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